2024 EFFICIENT CIS-CSM: SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST - CUSTOMER SERVICE MANAGEMENT EXAM EXAM PRICE

2024 Efficient CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam Price

2024 Efficient CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam Price

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Tags: CIS-CSM Exam Price, CIS-CSM Exam Assessment, CIS-CSM Exam Practice, Practice CIS-CSM Online, Authorized CIS-CSM Exam Dumps

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The CIS-CSM exam is a performance-based exam that requires candidates to demonstrate their knowledge and skills in a simulated environment. Candidates are presented with real-world scenarios and are required to complete tasks that demonstrate their ability to configure and implement ServiceNow Customer Service Management solutions. CIS-CSM exam is designed to ensure that candidates have a deep understanding of the ServiceNow platform and are able to configure and maintain ServiceNow Customer Service Management solutions to meet the needs of their organization.

Achieving the ServiceNow CIS-CSM Certification demonstrates an individual's expertise in customer service management and their ability to leverage ServiceNow's capabilities to improve customer service processes. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for professionals who work in customer service management, such as customer service managers, service desk managers, and customer support analysts. It is also beneficial for ServiceNow administrators who want to expand their knowledge and skills in customer service management.

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CIS-CSM Exam Assessment - CIS-CSM Exam Practice

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ServiceNow CIS-CSM certification exam comprises 60 multiple-choice questions that need to be answered within 90 minutes. The questions are designed to evaluate the candidate’s proficiency in customer service management, including defining the customer service management process, setting up case and knowledge management, managing service level agreements (SLAs), and improving customer experience by implementing service portals. CIS-CSM Exam assesses candidates on their practical knowledge in configuring and implementing CSM modules, and their ability to generate reports to measure service performance.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q204-Q209):

NEW QUESTION # 204
What action is required to enable agents to create an incident record for a case?

  • A. They must be assigned with the sn_customerservice.itsm_contributor role
  • B. They must be assigned with the itil role
  • C. They must be assigned with the snc_intemal role
  • D. They must be assigned with the read role for incident

Answer: C


NEW QUESTION # 205
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

  • A. Execute assigned tasks
  • B. Manage requests
  • C. Manage cases
  • D. Close work orders
  • E. Manage assets

Answer: A,C,D

Explanation:
Explanation
Explanation:
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.
Reference: https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field- service-management/concept/mobile-experience-fsm.html


NEW QUESTION # 206
Which entity represents specific versions of products being sold to and supported for customers?

  • A. Sold Products
  • B. Portfolio Products
  • C. Product Categories
  • D. Product Models

Answer: D


NEW QUESTION # 207
What is required to enable the Follow the sun field on the Customer Service Case form?

  • A. Nothing, it is a standard field
  • B. The plugin 'com.snc.csm_time_recording' needs to be activated
  • C. The value property on the form must be set to true and the field added to the case form
  • D. The value property on the form must be set to true

Answer: D

Explanation:
Explanation


NEW QUESTION # 208
Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

  • A. Create cases using email content in Outlook for the customer contact
  • B. Escalate a case on the add-m panel of Outlook
  • C. As the Microsoft Outlook user, register yourself as self-contributor
  • D. Register the sender of an email as contact

Answer: B,C


NEW QUESTION # 209
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